FREQUENTLY ASKED QUESTIONS
I have ordered through a reseller. Can you provide updates and info on my order ?
- No. That is a clear violation of the EU's General Data Protection Regulation (GDPR). Since you have not placed the order with us, your details are owned by the reseller.
Can I request a sample ?
– Yes. We offer sample boxes. In a sample box you will receive 3 different sizes and 2 different fabrics. The cost of the box is £50,- which on return to us can either be deducted from your order or we will refund you. You can order just one sample but this is the most expensive option. Please contact us for more info or to order a sample box.
Will I receive a sample of my ordered uniform ?
– Only upon request and this will incur additional production and shipping cost. We normally send you a picture of the first finished product via email.
What is critical for you to complete my order ?
– We need your logo in a vector format like eps, ai, cdr etc. and we need the Pantone color codes. Often, we can find these in your logo file, but it is always nice to hand on hand. Finally, we need your roster. We need to know what names and numbers go on which sizes. Having these on hand will help to move the ordering process along. During the order process, we will send you an order form to use for your roster.
What is the minimum order quantity ?
– We do not have an order minimum. However, ordering one will be very expensive due to shipping and duties. We recommend ordering a minimum of five products but remember you can mix and match the products you need.
How long till I receive my order ?
– Our production time is 4-6 weeks for the majority of the year. During peak season or for some resellers the production time can be up to 8-12 weeks. This when we are manufacturing products per the reseller's specifications.
Do you offer any discounts ?
– Yes. We offer volume discounts; a Team Buying Program and we have regular promo’s. Simply contact us to receive a quote.
Do you use promo codes ?
– Yes. All promos will be shown on our Facebook group first before any other social media.
Do you offer sponsorship’s ?
– We do sponsor players, teams and clubs. Even the teams that cannot afford our products. So just reach out to us. We are open to any and all opportunities. We all started somewhere.
Do you have an affiliate program ?
– No. We have a referral program. If you refer a customer to us, we will offer you a discount too. Great for those reorders.
How can we get the price down on our order ?
– We offer a discount if you commit to providing us with marketing materials. the discount depends on if this is a share, a like, a picture or a video. Just tells what you can do for us and we will return the favor.
Where do you ship from ?
– We ship our products from Keighley in the United Kingdom for our European customers. In the US we ship products from Brick, NJ.
How do you ship the products ?
– We ship using GLS (Parcelforce) from the United Kingdom. In the US we use USPS. If you want us to ship using your own account we can do so.
Where are the products made ?
– The products can be made in any of our three factories in Canada, Pakistan or China. Should you want us to drop ship items to you we can do so, but you would be charged the import tax and duties.
How much does shipping cost ?
– We will always use the cheapest option to ship your order and if you use our shipping method, you will not see any import tax or duties. Are shipments are based upon weight. so the more you order the more expensive it will be.
Should I expect any import duties ?
– No. Unless you want us to drop ship the order to you. Then you should expect import duties and import tax.
If you do not find an answer to your questions here below, please contact us